Services

Support for individuals, businesses and dealers

L2 Digital clients can benefit from dedicated advice and support from our sister company too. Latent Digital Solutions is a service-based firm that delivers specialist servicing to individual customers and businesses and on behalf of other dealers that do not have the luxury of operating their own in-house servicing department for copiers and multifunctional printers.

The good news is that you can lean on L2 Digital to buy and receive your state-of-the-art copiers and multifunctional printers with fast, reliable delivery and arrange for periodic servicing and support from Latent Digital Solutions’ highly-skilled engineers that have the technical ability to maintain the performance and efficiency of devices from leading manufacturers including Ricoh, Samsung, Canon, Kyocera, Konica, Utax and HP.

Services available to individuals and companies

Swift, reliable response to servicing requests (under 4hrs on average)
All service charges and fees for parts agreed before repairs are carried out
Arrange a free consultation on your business’ device requirements based on your budget
Capable of repairing devices at the first time of asking more than 90% of the time
Device management and control designed to optimise paper and toner use
Periodic photocopier servicing and preventative maintenance
Two nominated Latent Digital Solutions representatives

Services available to dealers

Logistical site inspections pre-delivery of devices
Comprehensive inspections of sites and equipment
Servicing response times of under 4hrs on average
Dedicated workshop services
24-hour servicing support
Discrete service for your clients (no branding on paperwork or work uniforms to maintain consistency for you)
Servicing and maintenance offered on a call-out basis
Contract servicing

Get in Touch

Whether you’re interested in using our servicing, maintenance or consultancy on an ad-hoc basis or as part of a long-term managed solution, L2 Digital has the knowledge and support on-hand to assist you. To discuss your initial requirements, please complete our online enquiry form below and we’ll do the rest.